Our Policies

Ballastone Cancellation Policy
Cancellations will be accepted up to 14 days prior to your arrival date. Advance deposits will be refunded for cancellations made outside of the 14-day period, minus a $50 credit card processing fee. For cancellations made within the 14-day period, you will be responsible for full payment of your reservation. We strongly encourage you to purchase travel insurance to protect your vacation investment against unforeseen cancellation or changes due to a variety of maladies or emergencies, which might include illness, acts of god (Force Majeure), etc. Travel insurance may be purchased through your local travel agent or on the web at Travel Guard or InsureMyTrip.

Age Requirements
Guests over age 16 and older are welcome.

Pet Policy
We gladly partner with Catnip ‘n’ Biscuits, the only doggie day care/boarding center in Savannah to offer upscale indoor and outdoor play yards that are fun, spacious, clean and safe. You can book through us, or directly at Catnip ‘n’ Biscuits

Parking Policy
Upon arrival at Ballastone, please temporarily park in our loading zone, located directly in front of the Inn. You may enter the main entrance for check in. Once checked in, you may unload your luggage. A staff member is available to assist you if requested. We also have an elevator for your convenience. Ballastone does not offer off-street parking, therefore we recommend finding a metered space on Oglethorpe Avenue. We do have for purchase both one-day ($15) and two-day ($24) city of Savannah parking passes that are valid for any metered parking space in the historic area. Please let the concierge know if you would like to purchase a pass.

Formal tea begins at 4 p.m. daily and hors d ‘oeuvres are served at 6 p.m. at our antique bar.

We look forward to welcoming you to Ballastone Inn. If we can be of service in any way, please feel free to call us. Our gracious staff is eager to serve your every need during your stay.