Our Policies

Ballastone Cancellation Policy
Cancellations will be accepted up to 10 days prior to your arrival date. Advance deposits will be refunded for cancellations made outside of the 10-day period. For cancellations made within the 10-day period, you will be responsible for full payment of your reservation. We strongly encourage you to purchase travel insurance to protect your vacation investment against unforeseen cancellation or changes due to a variety of maladies or emergencies, which might include illness, acts of god (Force Majeure), etc. Travel insurance may be purchased through your local travel agent or on the web at Travel Guard or InsureMyTrip.

 

Age Requirements
Guests over age 21 and older are welcome. No children are allowed. We are an adults only establishment.

 

Pet Policy
We have a no pet policy at The Ballastone. We gladly partner with Catnip ‘n’ Biscuits, the only doggie day care/boarding center in Savannah to offer upscale indoor and outdoor play yards that are fun, spacious, clean and safe. You can book directly at Catnip ‘n’ Biscuits.

 

Parking Policy
Upon arrival at Ballastone, please temporarily park in our loading zone, located directly in front of the Inn. You may enter the main entrance for check in. Once checked in, you may unload your luggage. A staff member is available to assist you if requested. We also have an elevator for your convenience. Ballastone  offers very limited off-street parking for $30 a day.  We also do have for purchase city of Savannah parking passes that are valid for any metered parking space in the historic area that are $20 a day. Please let the front desk know if you would like to purchase a pass. All parking is available only upon check in. 

Please note: Street Cleaning/sweeping on Oglethorpe Avenue directly in front of Ballastone Inn is every Wednesday morning from 12:00 am to 4:00 am and Thursday morning, 12 am – 4 am on the opposite side of Oglethorpe Avenue. If you are parked on Oglethorpe Avenue Tuesday or Wednesday evening (depending on which side of Oglethorpe you are on), you must move your car, or you will receive a ticket.

 

*We are not responsible for any damage, theft, parking tickets or towaway. The guest is responsible for their vehicle at all times*

* Certain times of year are busier than others. We reserve the right to make nightly reservations minimum night stays*

 

*Please note that all of our rooms are NON-SMOKING ONLY. There will be additional costs and fees added to room bill in the event of smoking in room*

*Please note that any extra and/ or undo cleaning of rooms from guest negligence will result in additional costs and fees*

 

We look forward to welcoming you to Ballastone Inn. If we can be of service in any way, please feel free to call us. Our gracious staff is eager to serve your every need during your stay.